Project Mapping healthcare Aruba

Duration: 2017 - 2021
Mapping primary healthcare on Aruba from the perspective of the population, patients, and caregivers and thereby contribute to policy for improving health care quality.

Doel Aim

This project aims to provide an up-to-date overview of the current primary health care on Aruba and thereby contribute to policy for improving health care quality.


The care provided by Aruban general practices is studied in a systematic way, focusing on:

  • human resources in GP practices
  • accessibility and attainability of GP pratices on Aruba
  • collaboration among GPs and with public health and specialist care providers
  • conditions for quality of care
  • points for improvement as perceived by GPs
  • experiences of patients with provided care
  • perception in the population with regard to GP care
  • the quality of medical record keeping in the GPs’ information system
  • interviews; surveys; analysis of extracted (anonymised) data from the GPs’ information systems; feedback information

Producten en dienstenMethodology

There are several methods we use for the research:

  • make use of questionnaire research and structured interviews among general practitioners, practice assistants, patients visiting the practices, and the general population; for basic information
  • making a scan of the GP information systems; to examine in the quality of the medical records
  • the use of policy documents and statistics from Statistics Netherlands (CBS); to provide context
  • the use of the Primary Care Evaluation Tool (PCET); an instument to evaluate primary care in its given context

Using the Primary Care Evaluation Tool (PCET)
The Primary Care Evaluation Tool (PCET) is an instrument that Nivel has developed for the WHO and that has previously been applied in twelve countries. A prerequisite for the use of this instrument is that it is adapted to the circumstances of the country in question. Therefore, the project is carried out in close collaboration with local stakeholders at all stages of the research.


Deliverables of this project by Nivel are:

  • an overview of the organisation and regulation on GP care in Aruba
  • survey questionnaires for GPs and patients
  • a data collection by means of oral and written interviews and extracted data from GPs’ information systems
  • an analysis of the collected data
  • a report and presentation of these results

SamenwerkingsverbandProject partners

Partners of Nivel in this project are the GP Association, the Aruban government and the health insurer.

Panels met patiënten, cliënten en burgersNivel project team

Participating Nivel researchers in are:

Meer wetenWant to know more?

For more information on this project, please feel free to get in touch with the Nivel expert(s) involved. You will find them on the right, together with the (future) Nivel deliverables (publications) and other relevant content.


Verheij, R., Boerma, W. Project Mapping healthcare Aruba. From: [Last update 02-December-2021; consulted on 22-May-2022]. URL: