Sandra van Dulmen


The research towards the communication in healthservice focuses on the perspective of the worker and that of the patient. Caregivers (doctor, nurse or medical specialist) will be examined. NIVEL researches:

  • What kind of infomation is discussed with the patient?
  • What kind of events or feelings influence the communication (eg stress and attitude)?
  • What type of communication will reach the best benefit?
  • The effects of group training or individual feedback to improve communication.

The opinion of the patient will also be examined. This survey holds:

  • The patients need of information.
  • The patients need of support and participation.
  • How to optimize this communication to fulfil the patient needs.
  • How such information helps to remember the important medical information.
  • How such information will help to engage the patient with the medical therapy.

Our special attention goes to the value of modern communication facility (such as group counselling or practical information on the Internet). This survey measures the effect of the individual medical interviews and the modern communication facilities, such as group consultation and internet information.


  • Board member of the International College on Person Centered Medicine,
  • Editorial board member of Patient Education & Counseling
  • Editorial board member of the International Journal for Person Centered Medicine
  • Senior Research fellow Connecticut Institute for Primary Care Innovation
  • Member of the Patient Provider Interaction network, Netherlands/Flanders
  • Member advisory board Zorgkeuzelab
  • Member advisory board Ikone foundation
  • Associate editor of Patient-Centered Innovation
  • Member of the scientific committee of the International Conference on Communication in Healthcare (ICCH), October 2017, Baltimore
  • Member of the scientific committee of the conference Patient, practitioner and Computer, March 2017, Providence, USA

Reviewer magazines and research programs

  • Patient Education & Counseling
  • Diabetic Medicine
  • Psychosomatic Medicine
  • Soc Sci Med
  • J Psychosom Res
  • BMC journals
  • GP & Science
  • Diabetes Research Foundation / Voice of the patient
  • ZonMw Programs

Work experience

  • 2012 - present professor II, University College of Southeast Norway, Faculty of Health Sciences, Drammen, Norway 
  • 2012 - present professor, Radboud university medical center, department of Primary and Community Care, Nijmegen
  • 2009 - 2013 Co-supervisor L. Martin at EMGO, Amsterdam
  • 2007 - 2012 Co-supervisor G. Essers ELG in Nijmegen
  • 2006 - 2010 Co-supervisor A. Albada at NIVEL
  • 2009 - Co-supervisor J. PhD thesis Jansen. "Communicating with older cancer patient: impact on information recall"
  • 2005 Co-supervisor thesis A. Pieterse. "Counselees' Needs and Their reflection in cancer genetic counseling"
  • 2005 - present Senior program manager thematic area in healthcare communications, NIVEL, Utrecht
  • 2004 Co-supervisor J. PhD thesis of Weert. "Multi-sensory stimulation in 24-hour dementia care. Effects of Snoezelen on residents and caregivers. " (Public Health Award 2004, EW Pearl Project, Professor. Schreuderprize 2006)
  • 2001 - present Co-founder and secretary / treasurer EACH (European Association for Communication in Healthcare)
  • 1999 - 2005 Program Leader at healthcare communications, NIVEL, Utrecht
  • 1995 - 1999 Research Program Specialist-patient communication, NIVEL, Utrecht
  • 1991 - 1996 Researcher Department of General Practice, UMC St.Radboud, Nijmegen
  • 1988 - 1991 Research assistant Department of Family Medicine, UMC St. Radboud, Nijmegen. Developing, implementing and evaluating educational medicine programs
  • 1988 Research Assistant Department of Clinical Psychology Radboud University Nijmegen, develeopment CAI program


  • 1996 Thesis "Exploring Cognitions in irritable bowel syndrome; Implications for the role of the doctor", Radboud University Nijmegen
  • 1981-1987 Docotorate Clinical Psychology, Radboud University Nijmegen, cum laude
  • 1974-1981 Atheneum-B, v / d Putt Lyceum, Eindhoven