Project Patiënt-centered communication in the pharmacy

Duration: Jul 2021 - Dec 2021

Development of a mentalization-oriented communication training for the pharmacy team and testing it on a small scale.


We are often inclined to fill in emotions and thoughts of other people. Mentalization is about how well we are able to recognize which thoughts and emotions impact behavior, both in yourself and in others. By applying mentalization in patient encounters, pharmacists can better understand patient's thoughts and needs and thus build a better relationship.

Doel Aim

The aim of this project is to develop a mentalization-oriented communication training for the pharmacy team and to test it on a small scale.

Nivel ZorgregistratiesProject Partners

Project partners are:

  • University of Groningen, the Netherlands
  • University of Copenhagen, Denmark
  • Pharmakon, Danish College of Pharmacy Practice
  • Patient in Focus, a nonprofit organization working for patients by patients
  • Nivel, the Netherlands

Producten en dienstenProject design

The training was designed by the University of Copenhagen and Pharmakon. The University of Groningen and Nivel are adapting the training for the Dutch situation. The training is then tested and evaluated among 30 pharmacists and pharmacy technicians. The training is adjusted accordingly. A business model for further implementation is being developed.


The main result of this project will be an innovative training for the pharmacy team.

Panels met patiënten, cliënten en burgersNivel project team

Participating Nivel researchers are:


The research project is funded by EIT Health.

Meer wetenWant to know more? 

For more information on this project, please feel free to get in touch with the Nivel expert(s) involved. You will find them on the right, together with the (future) Nivel deliverables (publications) and other relevant content.


Dijk, L. van . Project Patiënt-centered communication in the pharmacy. From: [Last update 08-February-2022; consulted on 19-May-2022]. URL: