OPEN in primary care

Duration: January 2018 - December 2019

More and more attention is being paid to the support of victims of medical errors in hospitals. There is less attention for how complaints and incidents are dealt with in Dutch primary care.
This study aims to contribute to a adequate response to complaints, incidents and calamities by general practitioners, health centers and general practice centers, taking into account the perspective of patients.
Meetings with patients and professionals, questionnaire among general practice centers, and lay down the foundation for a learning network
The first goal of this study is to provide insight into the experiences of patients with incidents, calamities and complaint handling, and what the best practices are.
Stichting Achmea Slachtoffer en Samenleving (SASS)