Quality of ambulance care from clients’ perspective (2016-2017)

Duration: Apr 2016 - Mar 2017

To measure nationally the perceived quality of the ambulance care within a specific time frame, by means of the Consumer Quality Questionnaire (CQI) corresponds with the objective of the ambulance sector to generate uniform, transparent and independent (required by an external party) quality information. In addition, to gain insight into the performance of Regional Ambulance Services supports the legislation for the sector. A new law will replace the Temporary Ambulance Care Act 2013.

Research questions
The research answers the following questions:
1. What are the concrete experiences of clients who use ambulance services in the Netherlands measured by the CQI planned Ambulance care and CQI Emergency Ambulance care?
2. Do the experiences of users of A1 or A2 rides match the user experiences after B-rides?
3. Do the experiences of patients with ambulance services differ between 2013 and 2016 in general and by ambulance service?
4. What are the psychometric properties of the CQI planned Ambulance care?
5. Is the CQI planned Ambulance care able to detect differences between regional ambulance services?

The experiences of clients transported by ambulance are measured using two CQI questionnaires, the CQI planned Ambulance care and the CQI Emergency Ambulance care. The questionnaires are distributed among clients from 23 participating Regional Ambulance Services, who are transported August and September 2016. Data collection takes place in October and November. Early December analyses are started. Results are expected in the first quarter of 2017.

A report and several a scientific articles.
Ambulance Zorg Nederland (AZN) (Margreet Hoogeveen)