TRIAGE in the pharmacy: detecting and solving medication-related problems

Many patients experience problems in their medication use. As a consequence, health problems may arise or worsen. Pharmacists, pharmacy assistants and pharmaceutical consultants can help solve these problems. However, identifying and discussing them in the pharmacy is difficult. Not only due to time constraints, but also the lack of practical tools for conducting such a conversation.

To what extent does TRIAGE help in identifying and solving medication related problems by pharmacy assistants at the counter?

An advisory committee with, amongst others, patients and pharmacy team members provide input for the development of TRIAGE. The instrument will be tested on perceived value / satisfaction and correct medication use in a practical pilot among 100 adult users of cardiovascular medication in 10 community pharmacies. An evaluation of process and implementation will also be part of the project.

The in practice tested TRIAGE instrument with practical tools for performing a good triage at the pharmacy counter: determining who can best offer (follow-up) care and which (follow-up) care is most appropriate for the patient.
In this project we work together with
Instituut voor Verantwoord Medicijngebruik
Universiteit van Amsterdam, Centrum voor Patiënt en Geneesmiddel
BENU apotheken
Optima Farma