TitleOne-stop-shop for disaster recovery: municipal needs assessment
ContactR. (Rabab) Chrifou
M.L.A. (Michel) Dückers
Project descriptionThe municipality is publicly responsible for the support and care provided to its citizens in the aftermath of a disaster. An analysis of earlier disasters and crises highlights the importance of a well-coordinated service delivery. The broad diversity of providing information and services to people affected can be brought together into on central point under the umbrella of a “one stop shop”. This can be done physically (e.g. a static or movable office or reception centre) or virtually (a website or an app). After a disaster, municipalities will need to fulfil an active role in the coordination and provision of services on a number of themes such as recovery of communities, safety, health and well-being, education, employment and businesses. The objective of the current project is to contribute to the knowledge about the needs and expectations of municipalities and their organizational and technical capacity to plan and implement one stop shops together with partner organizations. The main questions are (1) what are the needs, expectations and capacities of municipalities when it comes to providing one stop shop services to affected people after a disaster? (2) what type of support can partner organizations provide and what are the pros and cons?
SubsidiserMinisterie van Volksgezondheid, Welzijn en Sport (in samenwerking met Ministerie van Justitie en Veiligheid)
CooperationImpact/Arq, Universiteit Utrecht