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Do individual characteristics matter? The quality of work during the implementation of a workflow management system in a Dutch social insurance company.
Waal, B.M.E. de, Breman, P., Batenburg, R. Do individual characteristics matter? The quality of work during the implementation of a workflow management system in a Dutch social insurance company. International Journal of Business Information Systems: 2012, 11(1), 1-21
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Author of this publication:
R.S. (Ronald) Batenburg
Programmaleider en bijzonder hoogleraar Arbeids- en Organisatievraagstukken in de Gezondheidszorg (Radboud Universiteit)