Publicatie

Publication date

Person‐centred communication research: systematic observation of real life practice.

Eide, H., Hafskjold, L., Sundling, V., Dulmen, S. van. Person‐centred communication research: systematic observation of real life practice. In: B. McCormack, S. van Dulmen, H. Eide, K.I. Skovahl, T. Eide. Person-Centred Healthcare Research. Tom Eide (Eds). Hoboken, NJ: Wiley Blackwell, 2017. 191-200
Key learning
Service user–healthcare provider communication is a core element of person‐centred care.
Therefore, service user expressions of worries are important moments in the communication between them and the health provider and can be captured by the VR‐CoDES system in a valid and reliable way. Engaging with emotional aspects introduced by the service user can increase person‐centred interactions by strengthening their relationship with the healthcare provider, gaining insight into what is important for the person and increasing a sympathetic presence from the healthcare provider. Investigating service user concerns may provide knowledge on how communication facilitates or hinders person‐centred care.