Mission and values

Nivel’s mission is ‘Research for better care’. How do we carry out this mission?

We carry out our mission ‘Research for better care’ in conducting ‘high quality health services research in the broadest sense, which has a demonstrable impact upon society'. From out this mission statement we defined our two core values:

  • core value ‘scientific quality and societal relevance’
  • core value ‘applied and applicable’


Praktijkgericht en wetenschappelijkValue ‘scientific quality and societal relevance’

Nivel’s expertise is available for the large and diverse group of organisations and other parties active in relevant professional areas:

  • scientific research organisations
  • governmental bodies: the Dutch and foreign ministries, the European Union
  • organisations representing healthcare professionals, healthcare consumers and healthcare insurance companies

ISO-9001 accreditation since 1999

Nivel has been certified to ISO-9001 standards since 1999. This means that, as an institute, we meet a number of quality requirements with regard to the core processes, the organisation, the people in the organisation and the partners. Every year, we are assessed for this through an external audit.

Very positive international evaluation of Nivel over 2016-2021

In 2022, the Nivel Institute was evaluated by an international, independent review committee, over the period 2016-2021. The committee assessed the scientific quality, social impact and sustainability of Nivel. In its evaluation report the committee details its findings. It also makes some recommendations for the coming years. One of the findings mentioned in the report is:

‘Nivel is a great institute with added value for science, policy and healthcare practice.’

The committee based its assessment on the Nivel Self Evaluation 2016-2021 and a series of interviews during the visitation on 22 and 23 September 2022.

View on societal relevance

Our research is based on the idea that health services research is not a linear but a continuous process of development and interaction between both the societal and the research domains:

Translation of societal issues into research questions and vice versa:

Both policy issues and practical problems in the healthcare sector need to be translated into research questions, and the research itself has to be sensitive to problems existing in the healthcare sector.

By co-creation with partners in society:

This so-called translation is facilitated by our researchers, in consulting with policymakers and other stakeholders in order to achieve the most valid study design.

With regard to suitability and feasibility:

Our stakeholders determine whether the research design developed will give answers to their questions or problems (suitability). Our researchers determine whether the stakeholders’ needs are feasible.

Leading to research results implemented in society and policy:

Research conclusions, its interpretation of results and its meaning for daily practice may then lead to new policy or to an adjustment of existing policy.

Leading to new societal issues which need to be translated into research questions:

New questions and/or problems automatically arise after implementation. They can then be translated into further research: step 1.

View on scientific quality research

We secure the conduct of high quality research, on a scientific basis, applying the following principles:

Upholding scientific standards:

Nivel’s research has to be performed and assessed according to the prevailing scientific standards, because the continuous process of developing and interacting (see above) only works when its underlying research products are of the highest quality. High standards of scientific research is a relevant value in its own right, but academic reputation is also important because it fosters society’s acceptance and use of the results of our research and this in turn affects the recruitment and retention of talented researchers.

Intergrating relevant societal issues:

Nivel’s ability to integrate its health services research with relevant societal issues - from different perspectives - makes it a unique partner in the policymaking process and a contributor to improving policy and practice in health care. Because of the high scientific quality of Nivel’s research, policymakers can reliably base their decisions on our results.

ResultatenValue ‘Applied and applicable’

Nivel’s main view on health services research is that of a multidisciplinary field focusing on the delivery, quality, costs and access to care from the perspective of various stakeholders. Central to our approach is the interaction between patients,  care professionals and organisations occupied with healthcare on the broadest sense. We study this interaction and its outcomes in relation to governance structures, meanwhile investigating characteristics of patients, care professionals and organisations.

  • Applied research: our research draws on theories and methods from several disciplines, including epidemiology, medical sociology, psychology, human geography, health economics, medicine, nursing and physiotherapy.
  • Applicable research: our research focuses on issues that are relevant to the actors in healthcare and policy. Its potential use in policy-making processes is continuously borne in mind. Nivel’s research aims to contribute to evidence-informed policy.

Statutory defined: Nivel publishes the results of all its activities

Nivel’s activities include the collation and publication of existing knowledge and evidence in scientific, professional and policy journals, reports, bibliographies, reviews, summaries and fact sheets. Nivel has a statutory obligation to publish the results of all its activities.

Meer wetenWant to know more? Contact us

Interested in exploring the options of doing research together with Nivel? Or in more information about Nivel as national research institute? Please feel free to contact us:


Zenderen, I.van (Nivel Research Communication Center). Mission and values. From: www.nivel.nl [Last update 14-May-2024; consulted on 24-May-2024]. URL: https://www.nivel.nl/en/about-nivel/mission-and-values