Programmaleider Arbeids- en Organisatievraagstukken in de Gezondheidszorg, bijzonder hoogleraar 'Arbeids- en organisatievraagstukken in de zorg', Radboud Universiteit
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Expectations and attitudes in eHealth: a survey among patients of Dutch private healthcare organizations.
Hendrikx, H.C.A.A., Pippel, S., Wetering, R. van de, Batenburg, R.S. Expectations and attitudes in eHealth: a survey among patients of Dutch private healthcare organizations. International Journal of Healthcare Management: 2013, 6(4), p. 263-268.
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Internet usage has been steadily increasing over recent years, and people have become used to
manage the medical aspects of their lives using the Internet. Meanwhile, many organizational
changes are influencing the provision of healthcare. This raises the question whether the demands of healthcare patients match the current online healthcare (or: eHealth) interventions, and which interventions are the most interesting. In order to explore the attitude of citizens/ patients for (new) eHealth services an adapted version of the technology acceptance model is developed and tested, using a survey held among health consumers in private healthcare organizations. The results of this survey showed that services like online prescription refills and online appointments are deemed useful. Also, patients are in need for quality information regarding health issues. This indicates that patients are ready for the adoption of eHealth services, but providers of such services should make sure that it is easy to use and that using it has a clear advantage. (aut. ref.)
manage the medical aspects of their lives using the Internet. Meanwhile, many organizational
changes are influencing the provision of healthcare. This raises the question whether the demands of healthcare patients match the current online healthcare (or: eHealth) interventions, and which interventions are the most interesting. In order to explore the attitude of citizens/ patients for (new) eHealth services an adapted version of the technology acceptance model is developed and tested, using a survey held among health consumers in private healthcare organizations. The results of this survey showed that services like online prescription refills and online appointments are deemed useful. Also, patients are in need for quality information regarding health issues. This indicates that patients are ready for the adoption of eHealth services, but providers of such services should make sure that it is easy to use and that using it has a clear advantage. (aut. ref.)
Internet usage has been steadily increasing over recent years, and people have become used to
manage the medical aspects of their lives using the Internet. Meanwhile, many organizational
changes are influencing the provision of healthcare. This raises the question whether the demands of healthcare patients match the current online healthcare (or: eHealth) interventions, and which interventions are the most interesting. In order to explore the attitude of citizens/ patients for (new) eHealth services an adapted version of the technology acceptance model is developed and tested, using a survey held among health consumers in private healthcare organizations. The results of this survey showed that services like online prescription refills and online appointments are deemed useful. Also, patients are in need for quality information regarding health issues. This indicates that patients are ready for the adoption of eHealth services, but providers of such services should make sure that it is easy to use and that using it has a clear advantage. (aut. ref.)
manage the medical aspects of their lives using the Internet. Meanwhile, many organizational
changes are influencing the provision of healthcare. This raises the question whether the demands of healthcare patients match the current online healthcare (or: eHealth) interventions, and which interventions are the most interesting. In order to explore the attitude of citizens/ patients for (new) eHealth services an adapted version of the technology acceptance model is developed and tested, using a survey held among health consumers in private healthcare organizations. The results of this survey showed that services like online prescription refills and online appointments are deemed useful. Also, patients are in need for quality information regarding health issues. This indicates that patients are ready for the adoption of eHealth services, but providers of such services should make sure that it is easy to use and that using it has a clear advantage. (aut. ref.)
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