Publicatie
Publicatie datum
Doctor-patient communication and the quality of care.
Bensing, J.M. Doctor-patient communication and the quality of care. Utrecht: NIVEL, 1991. 243 p. Proefschrift Erasmus Universiteit Rotterdam.
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This large scale study clearly shows that 'the spoken language is a most important tool in medicine'. The study unravels which elements in the doctor-patient communication provide for the quality of care. A thorough analysis of over 3000 videotaped general practice consultations reveales that the doctor's non-verbal affective behavior plays a key role in the quality of care as well as in patient satisfaction. The book contains valuable information for improving the communication skills in general practice.
This large scale study clearly shows that 'the spoken language is a most important tool in medicine'. The study unravels which elements in the doctor-patient communication provide for the quality of care. A thorough analysis of over 3000 videotaped general practice consultations reveales that the doctor's non-verbal affective behavior plays a key role in the quality of care as well as in patient satisfaction. The book contains valuable information for improving the communication skills in general practice.