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Doctor-patient communication and the quality of care: the role of affective behaviour.

Bensing, J.M. Doctor-patient communication and the quality of care: the role of affective behaviour. Ars Medici: Zeitschrift für Praktische Medizin: 1995, 17, p. 1188-1198.
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Several studies have shown that between 30 and 60 percent of the patients in general practice present health problems for which no firm diagnosis can be made. This makes the work of general practitioners fundamentally different from hospital care.
Luckily most of these patients get better because of the self-limiting caracter fo their disease. Some of them do not, and they are not the easiest group of patients to deal with. (aut. ref.)