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Patients' dissatisfaction with complaints handling in hospitals.

Sluijs, E.M., Friele, R.D. Patients' dissatisfaction with complaints handling in hospitals. European Journal of Public Health: 2005, 15(Suppl. 1) 143. Abstract. 13th Annual EUPHA Meeting "Promoting the public's health: reorienting health policies, linking health promotion and health care", Graz, 10-12 November 2005.