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Person-centred technology-supported interventions.

Dulmen, S. van, Brembo, E., Dugstad, J., Eide, H. Person-centred technology-supported interventions. In: B. McCormack, S. van Dulmen, H. Eide, K.I. Skovahl, T. Eide. Person-Centred Healthcare Research. Tom Eide (Eds). Hoboken, NJ: Wiley Blackwell, 2017. 159-167
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In this paragraph about lessons learned we look back at the three questions that guided this chapter:
1. How can technology uplift today’s healthcare services? Clearly, technology can facilitate healthcare services in different ways. It can lighten the often‐heavy burden of healthcare professionals’ daily work and offer service users several facilities for use in their own time and place. As technology‐supported interventions do ask for other expertise and experience, it so far remains a challenge to embed the use of these interventions within busy daily clinical practice. Besides, the use of technology‐supported interventions does require specific expertise from the end user.
2. Are technology‐supported innovations person-centred? The technology‐supported interventions presented in this chapter each appear to be person‐centred in their own way.
This reflects the continuous evolution and broad operationalisation of the concept of person-entredness; as long as a person (being the person of the service user or the person of the healthcare professional) benefits from an intervention which is adapted to his or her own experiences, needs or characteristics, the principles of person‐centredness are safeguarded. Nevertheless, attention needs to be paid to the earlier‐mentioned requirements for using technology‐supported interventions. For each technology‐supported intervention the question should be: is the person served by technology?
3. How can technology enhance personhood? Before technology met healthcare, numerous technology‐supported interventions were developed because there was the technology to build them, not because end users needed them. Now the different fields have started working more closely together and the development process more often starts with a thorough needs assessment. Newly developed interventions become implemented and used more often and reach a wider public.